• Introduction
• Functionality
• Vendor Summaries
• Compare Products
• Software Aspects
• General CMMS Vendor/Package Information
• Implementation
• Integration
• Multi-site Support
• Global Attributes
• Security and Data Integrity
• User Interface
• Look-ups and Searches
• Data Entry
• Help Features
• Workflow and Business Logic
• Analysis and Reporting
• Work Order Control
• Preventive and Condition-Based Maintenance
• Safety
• Priorities
• Planning and Scheduling
• Inventory Control and Purchasing
• Budgeting and Cost Reporting
• Equipment History
• Mobile Technology
• HR Management
• Fleet Maintenance
• Infrastructure Maintenance
• Service and Technology Asset Management
• Calibration
• Engineering Design to Maintenance
• Sustainability
• Other Specialized Modules

Implementation

17. Prior to implementation, in what percent of installations do you set targets for the improvement of key performance measures (e.g. maintenance dollars spent per unit of production output, product quality, uptime, inventory turns? Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

18. What is the average cost savings and revenue enhancement achieved per site after the implementation of your CMMS?

19. The average cost savings achieved per site after implementing the CMMS: Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

20. The average revenue enhancement achieved per site after implementing the CMMS: Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

21. Are cost savings and revenue enhancement figures tracked post-implementation? Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

22. Linking performance to CMMS implementation:

23. Percent of customers where normal fee is conditional on meeting performance targets for the customers' operations (e.g., penalty if a percent reduction in downtime not achieved)? Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

24. Percent of customers where bonus available upon achieving performance hurdles? Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

25. Percent of customers where no formal linkage? Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

26. Do you track each user company's customer satisfaction/loyalty with a survey that is comprehensive (i.e., high percent of customer base, across multiple users per company, for many measures, more than once per company)? Yes, and results are made public Yes, but results are not published Yes, results are available upon request Yes, but not comprehensive No formal survey Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

27. Can clients use a phased approach in implementing your CMMS in terms of buying greater functionality over time? Yes, very graduated steps from simple to comprehensive system, priced incrementally Yes, as above but no incremental pricing Yes, but steps are more macro such as purchasing or turning on/off whole modules or major functions for a cost Some flexibility Primarily one license fee per CMMS product line for full functionality Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

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