• Introduction
• Functionality
• Vendor Summaries
• Compare Products
• Software Aspects
• General CMMS Vendor/Package Information
• Implementation
• Integration
• Multi-site Support
• Global Attributes
• Security and Data Integrity
• User Interface
• Look-ups and Searches
• Data Entry
• Help Features
• Workflow and Business Logic
• Analysis and Reporting
• Work Order Control
• Preventive and Condition-Based Maintenance
• Safety
• Priorities
• Planning and Scheduling
• Inventory Control and Purchasing
• Budgeting and Cost Reporting
• Equipment History
• Mobile Technology
• HR Management
• Fleet Maintenance
• Infrastructure Maintenance
• Service and Technology Asset Management
• Calibration
• Engineering Design to Maintenance
• Sustainability
• Other Specialized Modules

Help Features

77. Is online help available for the following: a. Functions Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important b. Fields Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important c. Screens Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important d. Menu items Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important e. Icons Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important f. Codes Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

78. Is there online help specific to procedures (i.e., 'how-to' help)? Comprehensive (i.e., includes flowcharts, screen shots, examples, hyperlink to the actual screens) Some Limited (i.e., primarily built into help on fields, screens, or menu items) Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

79. Are there many types of online help available? Comprehensive (i.e., context-sensitive, online manual, tutorials, quick tours, bubble help, embedded help panes such as at bottom of screen, coaches, electronic 'cheat sheets') Some Configurable 3rd party No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

80. Are examples given throughout help screens? Extensively, (i.e., more than 50% of help screens) Some A few Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

81. Can all online help be edited by the user? Yes Some No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

82. Is there a help index and search? Comprehensive (i.e., multiple references on the index including functions, fields, procedures, screens, menu items, tabs, and codes; users can add to the index without programming or exiting the CMMS; search capability including word search, keyword search, and wildcard search) Some Configurable 3rd party No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

83. Is the original working screen visible while using the online help feature? Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

84. Can online help messages be printed? Yes No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

85. Is online help tailored to the knowledge and experience of the user? Very much so (i.e., can select appropriate help for a given user's experience level) Somewhat (i.e., help is structured such that can drill down for progressively more extensive explanations) Same help for all users Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

86. Is there a Wizard feature which guides users through pre-defined processes such as work order creation, work order closing, PO creation, and establishment of a work flow? Comprehensive (i.e., extensive number of standard Wizards available, can be edited by user, contains flow charts and other visual aids, assists in data entry and evaluating optional workflows) Some Configurable 3rd party No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

87. Is there help available that provides easy access to constantly-updated, user-definable information about a given field, (eg, when cursor hovers over the work order field, a user-definable bubble/popup appears showing the latest information about that work order such as % completion, total labour and material dollars charged against the work order number, scheduled date, etc.)? Comprehensive (ie., this feature is available for any field, can be edited and formatted by user, no limit to how much “live” information can be displayed in the popup box, easy for user to select which information to display, does not interfere with doing other normal activities on a given page, does not require extra keystrokes to access the relevant information) Most (greater than 50% of functionality above) Some 3rd party No Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

88. How much classroom/CBT training would you recommend for the average novice user to take for your CMMS? a. Maintenance supervisor 0-1 days 2 days 3 days 4 days 5 days Over 5 days Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important b. Maintenance planner 0-1 days 2 days 3 days 4 days 5 days Over 5 days Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important c. Tradesperson 0-1 days 2 days 3 days 4 days 5 days Over 5 days Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important d. Buyer 0-1 days 2 days 3 days 4 days 5 days Over 5 days Rank the importance of this attribute: Very Important Important Somewhat Important Slightly Important Not Important

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